September 19, 2013 - email correspondence with Scott Jones, CEO, Midwestern Regional Medical Center, Cancer Treatment Center of America (CTCA)

From: "Jones, Scott" <Scott.Jones@ctca-hope.com>
To: scottyteague@yahoo.com
Sent: Friday, September 13, 2013 1:56 PM
Subject: RE: Susan Denise Crum-Teague

Scotty,  

Words cannot express my thanks for your wonderful note.  It is so powerful to receive this kind of feedback.  If you don’t mind, I would like to forward your note to those you’ve mentioned as well as to Mr. Stephenson.  They all will be humbled, thankful and inspired by your sentiments. 

I do hope we get the chance to see each other on your return visit.  Please be sure to let me or anyone know if you have any needs. 

Thank you also for your service to our country.  The observance of September 11 earlier this week reminds me and all of us the value and sacrifice you and others in the service have made on our behalf. 

Thank you,
Scott

Scott Jones
President and Chief Executive Officer                                                                                                                             Cancer Treatment Centers of America®

________________________________________________________________________

From: scottyteague@yahoo.com
Sent: Sunday, September 08, 2013 10:31 AM
To: Jones, Scott
Subject: Susan Denise Crum-Teague

Good Morning, Scott,

You and I (Scotty Teague) spoke a few weeks ago about my wife (Susan Denise Crum-Teague) in the hallway on the 1st floor at the CTCA Chicago. We were at the CTCA seeking a second opinion for my wife's breast cancer. We were more than impressed on all this center has to offer any cancer patient, especially for my wife. After our initial visit, we chose the CTCA as our "Pathway to Recovery" because of the complete Mind and Body treatments that are offered. Your staff was very welcoming and hospitable.

Susan is an Associate Vice President of Tusculum College (a small private liberal arts college with an approximate enrollment of 950). She is also an author. I have attached a photo of us so you will know her not only by name, but by face.

I on the other hand am a Licensed Funeral Director and retired Marine.

Susan and I returned on Monday evening September 2 for our appointments and initial treatments to begin on Tuesday, September 3. She had a surgical biopsy on her sentinel nodes both left and right from the axilla area. Our surgeon, Dr. Sanchez (who offers compassion and wisdom along with experience) removed three for her left side and two from her right. Thank God, they were all benign. We met with our plastic surgeon, Dr. Pelletier (who was very compassionate, understanding, sensitive and understands the vanity of a woman's appearance while respecting our feelings) prior to our departure examined Susan and offered confident and detailed information as to her reconstruction.

We are now scheduled to return on September 19 for a pre op exam. We will be at the CTCA the afternoon of the 19th with Dr. Sanchez and possibly the 20th for lab/instructions for her Bilateral Mastectomy surgery scheduled for Monday the 23rd. We plan on being at the hospital the 23rd-27th or 28th and our hotel (hopefully the Guest Quarters North) which is only a block from the hospital. They will want to see her prior to us returning to Tennessee so as to know she's well and safe to travel.

Susan and I want you to know how grateful we are to you, your entire staff, your facilities and the owner Richard Stephenson. How giving is Mr. Stephenson for all he offers to his patients. He is amazing, incredible and unbelievable on what he gives (the generosity) to the families (both the patient and caregivers) who visit the CTCA. Your organization has to be highly commended on your total care giving.

Let me mention a few names of your staff that made a huge contribution to Susan and me.

Dr. Ranulfo Sanchez (surgeon), Ninfa Bontes (RN to Dr. Sanchez), Dr. Aaron Pelletier (plastic surgeon), Dr. T (oncologist), Eric Fowler (genetics, offered a wealth of knowledge to us), Camille (2nd floor RN), Paul (2nd floor RN), Stephanie (2nd floor aid) Maxwell (2nd floor aid), Lisa McNeil, Marie (Care Manager), your travel and accommodations team, and the staff at the concierge desk. One male (who's name I can't recall) who assisted us in limo/shuttle travel was extremely personable, friendly and called us by name. They're many others that made a difference to us as well.  

Barry our initial limo driver. He deserves an award for First Impressions. This man is a Great Ambassador to CTCA. He was extremely informative and professional to us. We had other drivers too that were very good,. Barry #2 was great as well. Very professional and personable.  

All of these folks were outstanding, far exceeded our expectations.

We hope to see you again maybe on our next visit, and if not, Thank You Very much from Susan and I for all you have done and will do for her "Pathway to Recovery" for Susan and all the thousands you make a difference in their quality of life. 

Best regards,

Scotty L. Teague 

USMC (ret)